Contact

Write to us.

One inbox for everything: support, feedback, press and business. A person reads every message.

We usually reply within two working days.

Getting help with an app

To help us sort it out quickly, please tell us:

  • which app (Down Deep or Shift Vault),
  • your phone model and iOS version (Settings → General → About),
  • what you did, what you expected, and what happened instead. A screenshot helps.

Never send us passwords, bank details or invoices. We will never ask for them.

Purchases and refunds

Payments in our apps are made through Apple. Refunds are handled by Apple: you can request one atreportaproblem.apple.com. If something you bought did not arrive in the game or app, email us and we will look into it.

Your data

To ask for a copy of your data, a correction or deletion, email us from any address and say which app it is about. The Down Deep privacy policy explains what we hold and how to delete your account.

Jakub Tuzinowski, trading as Pipkiln. Email:hello@pipkiln.com.